FAQ
Products & Craftsmanship
Where are Candela pieces made?
In Murano, Italy, in collaboration with local artisans, using techniques passed down through generations.
How is each piece made?
Molten glass is shaped by hand, then slowly cooled in specialised kilns for strength and durability. Each piece is then cut and polished.
Will my piece look exactly like the photos?
Not exactly, and that's intended. Every piece is handmade, so colour, size, transparency, small bubbles and surface details vary slightly from one to the next. No two are identical.
What metal do you use?
Where a piece includes metal, it is 925 sterling silver.
Ring Sizing
What sizes do your rings come in?
US sizes 5 to 8. Use the table below to find your size in other systems.
| US | EU (circumference, mm) | Inner diameter (mm) | UK | IT |
|---|---|---|---|---|
| 5 | 49.3 | 15.7 | J½ | 9 |
| 6 | 51.9 | 16.5 | L½ | 12 |
| 7 | 54.4 | 17.3 | N½ | 14 |
| 8 | 57.0 | 18.1 | P½ | 16 |
These are standard conversions. Because each ring is shaped by hand, its actual size can vary slightly from the size listed.
How do I find my size?
- Take a ring that fits the finger you want to wear it on.
- Measure the inside diameter, edge to edge, in millimetres.
- Match it to the closest value in the "Inner diameter" column. If you fall between two sizes, choose the larger one.
No ring to hand? Wrap a strip of paper around the base of your finger, mark where it overlaps, and measure the length in millimetres. Match it to the "EU (circumference)" column.
What if my ring doesn't fit?
We'll exchange it for another size within 14 days of delivery, subject to availability. See Returns & Exchanges.
Orders & Payments
How can I pay?
By card or PayPal. All payments are processed securely; we never see or store your card details.
Can I change or cancel my order?
Yes, until your order ships. Write to info@shopcandela.it as soon as possible with your order number, and we'll change or cancel it at no cost. If it has already shipped, you can return it within 14 days of delivery instead.
Shipping & Delivery
Where do you ship?
Worldwide.
How long will my order take?
We prepare each order in 2–5 business days and ship from Portugal. Delivery then usually takes 1–3 business days within Portugal, 3–7 elsewhere in the EU, 5–10 to the UK and Switzerland, and 7–15 to the United States and the rest of the world.
How much is shipping?
Shipping is calculated at checkout and is complimentary on orders over €300.
Will I pay customs duties?
Not within the EU: we ship from Portugal, so there are no customs duties or import fees. Orders to countries outside the EU may be charged duties, taxes or import fees on arrival. These are set by your country and paid by you.
Returns & Exchanges
Can I return a piece?
Yes, within 14 days of delivery, including one-of-a-kind pieces. Full details are on our Returns & Exchanges page.
What if my piece arrives damaged?
Contact us as soon as possible with photos of the piece, packaging and shipping label. We'll repair, replace or refund it at no cost to you.
Jewelry Care
Is Murano glass fragile?
It's more resilient than it may appear: each piece is slowly cooled in specialised kilns to strengthen it. As with any glass, handle it with care and avoid hard impacts.
How should I store my piece?
When you're not wearing it, keep it in its protective leather pouch.
How do I care for sterling silver?
Avoid direct contact with perfume and harsh chemicals. Clean gently with a soft cloth to keep its natural shine.